These General Terms and Conditions of Purchase and Privacy Policy govern the use of the www.spf.com website (hereinafter ‘the website’) owned by Cortefiel S.A. (hereinafter ‘Cortefiel’). Cortefiel, S.A. is a public limited liability company with registered business address at Avenida del Llano Castellano 51, Madrid, Spain, and holder of Spanish Tax Identity No. A-08099459, registered in the Mercantile Registry of Madrid, on sheet M-107.817, in volume 21.800, on Page 120 in Section 8 one of whose trade names is Springfield. By using the services offered by the Springfield online store, users are consenting to be bound by the General Terms and Conditions of Purchase corresponding to the version published by Springfield when the purchase order is placed. It is therefore advisable for customers to read these General Terms and Conditions before making a purchase. 

Scope of this Agreement

These General Terms and Conditions of Purchase are applicable to the online sale of all Springfield products to consumers and which may be delivered in Europe (eurozone only). Cortefiel hereby informs you that its website is for persons aged 16 and over only. 

Cortefiel reserves the right to cancel a user’s access account if it detects fraudulent, speculative acts or acts in bad faith in the use of this service.  

Restrictions on purchases

For security reasons, no purchases worth more than €1,500 or containing more than 40 items per order will be accepted. 

Price

The applicable prices are those quoted on the website at the time the order is placed. The prices are displayed for each product and are inclusive of VAT (Value Added Tax). Customers are informed of the breakdown of the shipping costs when the order is placed. Cortefiel, S.A. reserves the right to make any changes it considers necessary at any time and without prior notice; it may update, including on a daily basis, products and prices in accordance with new items that are included on the website. 

Payment

Payment for all purchases may be made by credit card -  Visa®, Mastercard® or American Express® - as well as by 4B or 4B Maestro debit cards (whereby the amount will be charged immediately), and using the PayPal system. In all cases, the choice of payment method is made during the checkout process on the corresponding screen.

You must inform Cortefiel of any unauthorised charge or fraudulent use of the card used for purchases by email or telephone at the earliest opportunity so that Cortefiel may take the necessary actions.  

Payment service providers may also adopt anti-fraud measures that do not permit certain types of operations or transactions. Cortefiel holds no responsibility for the application of this type of security policies.

Deliveries

Orders shall be shipped to the address provided by the customer, which may be different from their normal place of residence. Deliveries may be made to their place of work or even to a third person they wish to send a gift to. In all instances, the recipient of the product shall be required to provide an official form of identification and to sign the delivery note. The delivery period stated on the website is of an indicative nature only. However, Springfield will make all necessary efforts to meet the estimated delivery date, but accepts no responsibility for any possible delays.

Exchanges and returns

There are various procedures for exchanging and returning items. Below are details of each one, including the corresponding terms and conditions.  

a)     Exchanges: when one item is replaced with another. 

b)     Returns: there are two types of returns:

1. - Those resulting from a fault or defect in the item. 

2. - Those resulting from the customer’s personal decision, which shall be referred to as the return of unwanted items.  

In all cases, when returning or exchanging items you must include the documents specified below:  

1. - when returning items via the online store, you must fill in and enclose the document sent with the order (returns and unwanted items document).   

2. - when returning items to a physical store, you must show the receipt for the corresponding items.

All unwanted items must be returned in their original packaging and condition. Notwithstanding the above, no returns or exchanges may be made on undergarments, fragrances and cosmetic, as well as those items from special collections where it is specified that no exchanges or returns will be accepted, except in the case of fault or defect.

In the case of gifts that only include the gift receipt, customers must provide proof of purchase when exchanging or returning items at a physical Springfield store.

 

ORDERS DELIVERED ON THE SPANISH MAINLAND AND THE BALEARIC ISLANDS:

* Exchanging or returning items to physical stores:

Terms and conditions: Exchanges or returns (including faulty and unwanted items) must be made within 30 working days following receipt of your order.

Cost: Returns and exchanges at physical stores do not entail any costs for the customer.  

Procedure: Simply take the items and the original receipt you received with your order to any Springfield store. 

SPF Woman items may only be exchanged and/or returned to SPF Woman or mixed stores and SPF Man items may only be returned to SPF Man or mixed stores. 

Outlet items may only be exchanged or returned via the Internet by contacting our Customer Service Department, as explained below.

* Returns or exchanges made via the online store:

Terms and conditions: Requests for exchanges or returns (including faulty and unwanted items) must be made within 15 working days following receipt of your order.

Exchanges will only be accepted for different sizes and/or colours of the same reference.

Cost: Exchanging items does not entail any costs for customers. When returning unwanted items, customers are responsible for the cost of returning the product. This cost will be discounted from the original price of the item(s).  

Procedure: Contact our Customer Service Department on 902 45 25 45 or email us at springfield@spf.com and we will collect your purchase from the address provided.

Cortefiel will refund customers with the corresponding amount within 30 days of reception of this notification pursuant to the terms and conditions given above. The return shall be made via the same method used for payment.  

 

ORDERS DELIVERED TO THE CANARY ISLANDS, CEUTA OR MELILLA

* Exchanging or returning items to physical stores:

Terms and conditions: Requests for exchanges or returns (including faulty and unwanted items) must be made within 30 working days following receipt of your order.

Cost: Exchanging items does not entail any costs for customers.

Procedure: Simply take the items and the original receipt you received with your order to any Springfield store. 

SPF Woman items may only be exchanged and/or returned to SPF Woman or mixed stores and SPF Man items may only be returned to SPF Man or mixed stores. 

Outlet items may only be exchanged or returned via the Internet by contacting our Customer Service Department, as explained below.

 

* Requests for returns or exchanges made via the online store:

No exchanges or returns may be made via the online store. 

The procedure for returning items purchased via the online store is as follows:  

Terms and conditions: the returns procedure must be initiated within 15 working days following receipt of your order.  

Cost: The cost of returning items shall be payable by the customer. 

Procedure: All unwanted items must be sent to the SPF.COM online store at Paseo del Deleite s/n, 28300 Aranjuez, Spain, via your preferred means of transport (shipping costs are payable by the customer). Payment on delivery is not accepted.

Cortefiel will refund customers with the corresponding amount within 30 days of reception of this notification pursuant to the terms and conditions given above. The return shall be made via the same method used for payment.  

ORDERS DELIVERED TO PORTUGAL:

* Exchanging or returning items to physical stores:

Terms and conditions: Exchanges or returns (including faulty and unwanted items) must be made within 30 working days following receipt of your order.

Cost: Returns and exchanges at physical stores do not entail any costs for the customer.  

Procedure: Simply take the items and the original receipt you received with your order to any Springfield store. 

SPF Woman items may only be exchanged and/or returned to SPF Woman or mixed stores and SPF Man items may only be returned to SPF Man or mixed stores. 

Outlet items may only be exchanged or returned via the Internet by contacting our Customer Service Department, as explained below.

 

* Returns or exchanges made via the online store:

Terms and conditions: Requests for exchanges or returns (including faulty and unwanted items) must be made within 15 working days following receipt of your order.

Exchanges will only be accepted for different sizes and/or colours of the same reference.

Cost: Exchanging items does not entail any costs for customers. When returning unwanted items, customers are responsible for the cost of returning the product. This cost will be discounted from the original price of the item(s).  

Procedure: Contact our Customer Service Department, email us at springfield@spf.com and we will collect your purchase from the address provided.

Cortefiel will refund customers with the corresponding amount within 30 days of reception of this notification pursuant to the terms and conditions given above. The return shall be made via the same method used for payment.  

BELGIUM, FRANCE AND LUXEMBOURG

* Exchanges or returns to physical stores:

Terms and conditions: Exchanges or returns (including faulty and unwanted items) must be made within 30 working days following receipt of your order.

Cost: Returns and exchanges at physical stores do not entail any costs for the customer.  

Procedure: Simply take the items and the original delivery note to any Springfield store. 

SPF Woman items may only be exchanged and/or returned to SPF Woman or mixed stores and SPF Man items may only be returned to SPF Man or mixed stores. 

Outlet items may only be exchanged or returned via the Internet in accordance with the procedure explained below.

In the case of France, items may not be exchanged at the following corners: Galeries Lafayette, Nouvelles Galeries and BHV.

 

* Applications for returns or exchanges made via the online store:

No exchanges or returns may be made via the online store. 

The procedure for returning items purchased via the online store is as follows: 

Terms and conditions: the returns procedure must be initiated within 15 working days following receipt of your order. 

Cost: The cost of returning items shall be payable by the customer. 

Procedure: All unwanted items must be sent to the SPF.COM online store at Paseo del Deleite s/n, 28300 Aranjuez, Spain, via your preferred means of transport (shipping costs are payable by the customer). Payment on delivery is not accepted.

Cortefiel will refund customers with the corresponding amount within 30 days of reception of this notification pursuant to the terms and conditions given above. The return shall be made via the same method used for payment.  

OTHER EUROPEAN COUNTRIES:

* Returns or exchanges at physical stores:

No returns or exchanges may be made at physical stores.

 

* Returns or exchanges via the online store:

No exchanges or returns may be made via the online store. 

The procedure for returning items purchased via the online store is as follows: 

Terms and conditions: the returns procedure must be initiated within 15 working days following receipt of your order. 

Cost: The cost of returning items shall be payable by the customer. 

Procedure: All unwanted items must be sent to the SPF.COM online store at Paseo del Deleite s/n, 28300 Aranjuez, Spain, via your preferred means of transport (shipping costs are payable by the customer). Payment on delivery is not accepted.

Cortefiel will refund customers with the corresponding amount within 30 days of reception of this notification pursuant to the terms and conditions given above. The return shall be made via the same method used for payment.  

Product availability
All orders are subject to product availability. In the event of any supply incidents or if stock runs out, customers will be informed immediately and given a full refund of any amounts paid.

Guarantee for products acquired

The contractual guarantee offered is that set forth in Royal Legislative Decree 1/2007 of 16 November, approving the consolidated text of the General Consumer and User Protection Law. Cortefiel shall respond to any instances of non-conformity expressed within a period of two years following delivery, provided that the customer has duly notified Cortefiel of the said lack of conformity within two months of the buyer becoming aware of these circumstances.

Customer service

If you have any queries, suggestions or complaints about the online store, you may contact our Customer Service Department by any of the following means: by email atspringfield@spf.com, by phone on 902 45 25 45 or by writing to the following address: Cortefiel S.A. Av. Llano Castellano, 51, 28034 Madrid, SPAIN.   

Cortefiel will deal with your request or query as soon as possible, and in all events within a month. If you do not receive a satisfactory response you are entitled to apply to the extrajudicial arbitration system detailed below. 

Law and jurisdiction.

These General Terms and Conditions of Purchase are subject to Spanish Law. In the event of any matter or dispute arising out of or in connection with these General Terms and Conditions of Purchase, the parties shall submit to the exclusive jurisdiction of the Courts and Tribunals corresponding to the user’s address, expressly waiving the right to any others. Likewise, and as a member of Confianza Online and pursuant to the terms and conditions of its Code of Ethics, in the event of any dispute surrounding online advertising, data protection, protection of minors and accessibility, users may resort to the out of extrajudicial arbitration system for the resolution of conflicts of Confianza Online (www.confianzaonline.es).