What's included in the price?

All prices given on the website are inclusive of VAT and other local taxes. However, they do not include postage and packaging costs, details of which are listed separately and which must be accepted by the customer. 

I'd like to buy an item that's not available. What should I do?

Items that are no longer in stock at on the online store are not normally shown as available for purchase. However, if possible, you should try calling in at a physical store. Find out where the nearest one to you is in the SPF Store section. 

How can I find something I've spotted at SPF.com in a physical store?

If the size or colour you’re looking for is not available from the online store, you can try and get hold of it at any of our Springfield stores. Simply note down the reference number that appears at the end of the product description. With these 7 numbers and the colour and size you can ask any member of our store teams to help you find the item you’re looking for. 

How can I find an item I've seen in a Springfield store on SPF.com?

How can I find an item I’ve seen in a Springfield store on SPF.com? You can use the search engine that appears at the top right-hand corner of the page to look for an item at spf.com. Simply enter the style number you’ll find on the garment tag. Enter these 7 numbers and click on Search. You can also search for an item using the product categories listed on the left-hand side of the page. 

What are the advantages of registering?

Once you’ve registered, you won’t need to enter your delivery details each time you buy something. You’ll also receive regular updates on our exclusive promotions, discounts and lots more besides.

How can I register?

Look for the ‘Register’ link at the top left-hand corner. You only have to fill in a few details.

I forgot my password. What should I do?

If you’ve forgotten your password, click on ‘Log in’ and the ‘I’ve forgotten my password’ button. All you’ll have to do is enter your email address and we’ll automatically send you a new link to reset your password. 

Once I've registered, how can I change my details?

Go to ‘my account’. In the personal details section you’ll find the edit details option.

I no longer wish to receive information by email. What should I do?

If you no longer wish to receive communications by email from us, simply go to ‘My account’, and then ‘Edit my details’. You should deactivate the checkbox that reads ‘I'd like to receive details of Springfield promotions and news via email’ that appears at the bottom of the page. It’s as easy as that! 

What should I do if I experience any difficulties with my order?

If you can’t find the answer to your problem here, please email our customer service department at springfield@spf.com.

I'm not satisfied with my order; can I change it or get my money back?

Yes, you can return or exchange (exchanges only available for Belgium and Luxembourg) items providing that they have not been worn and are still in their original packaging and the tags in perfect condition. Follow the instructions given in the section entitled ‘How can I return or exchange an item purchased at spf.com?’

How can I return or exchange an item purchased at spf.com?

There are various procedures for exchanging and returning items. Below are details of each one, including the corresponding terms and conditions.  

a)      Exchanges: when one item is replaced with another. 

b)      Returns: there are two types of returns:

1. - Those resulting from a fault or defect in the item. 

2. - Those resulting from the customer’s personal decision, which shall be referred to as the return of unwanted items.  

In all cases, when returning or exchanging items you must include the documents specified below:  

1. - when returning items via the online store, you must fill in and enclose the document sent with the order (returns and unwanted items document).   

2. - when returning items to a physical store, you must show the receipt for the corresponding items.

All unwanted items must be returned in their original packaging and condition. Notwithstanding the above, no returns or exchanges may be made on undergarments, fragrances and cosmetic, as well as those items from special collections where it is specified that no exchanges or returns will be accepted, except in the case of fault or defect.

In the case of gifts that only include the gift receipt, customers must provide proof of purchase when exchanging or returning items at a physical Springfield store.

ORDERS DELIVERED TO PORTUGAL:

* Exchanging or returning items to physical stores:

Terms and conditions: Exchanges or returns (including faulty and unwanted items) must be made within 30 working days following receipt of your order.

Cost: Returns and exchanges at physical stores do not entail any costs for the customer.  

Procedure: Simply take the items and the original receipt you received with your order to any Springfield store. 

SPF Woman items may only be exchanged and/or returned to SPF Woman or mixed stores and SPF Man items may only be returned to SPF Man or mixed stores. 

Outlet items may only be exchanged or returned via the Internet by contacting our Customer Service Department, as explained below.

* Returns or exchanges made via the online store:

Terms and conditions: Requests for exchanges or returns (including faulty and unwanted items) must be made within 15 working days following receipt of your order.

Exchanges will only be accepted for different sizes and/or colours of the same reference.

Cost: Exchanging items does not entail any costs for customers. When returning unwanted items, customers are responsible for the cost of returning the product. This cost will be discounted from the original price of the item(s).  

Procedure: Contact our Customer Service Department, email us at springfield@spf.com and we will collect your purchase from the address provided.

Cortefiel will refund customers with the corresponding amount within 30 days of reception of this notification pursuant to the terms and conditions given above. The return shall be made via the same method used for payment. 

BELGIUM, FRANCE AND LUXEMBOURG

* Exchanges or returns to physical stores:

Terms and conditions: Exchanges or returns (including faulty and unwanted items) must be made within 30 working days following receipt of your order.

Cost: Returns and exchanges at physical stores do not entail any costs for the customer.  

Procedure: Simply take the items and the original delivery note to any Springfield store. 

SPF Woman items may only be exchanged and/or returned to SPF Woman or mixed stores and SPF Man items may only be returned to SPF Man or mixed stores. 

Outlet items may only be exchanged or returned via the Internet in accordance with the procedure explained below.

In the case of France, items may not be exchanged at the following corners: Galeries Lafayette, Nouvelles Galeries and BHV.

* Applications for returns or exchanges made via the online store:

No exchanges may be made via the online store. 

The procedure for returning items purchased via the online store is as follows: 

Terms and conditions: the returns procedure must be initiated within 15 working days following receipt of your order. 

Cost: The cost of returning items shall be payable by the customer. 

Procedure: All unwanted items must be sent to the SPF.COM online store at Paseo del Deleite s/n, 28300 Aranjuez, Spain, via your preferred means of transport (shipping costs are payable by the customer). Payment on delivery is not accepted.

Cortefiel will refund customers with the corresponding amount within 30 days of reception of this notification pursuant to the terms and conditions given above. The return shall be made via the same method used for payment.  

OTHER EUROPEAN COUNTRIES:

* Returns or exchanges at physical stores:

No returns or exchanges may be made at physical stores.

* Returns or exchanges via the online store:

No exchanges may be made via the online store. 

The procedure for returning items purchased via the online store is as follows: 

Terms and conditions: the returns procedure must be initiated within 15 working days following receipt of your order. 

Cost: The cost of returning items shall be payable by the customer. 

Procedure: All unwanted items must be sent to the SPF.COM online store at Paseo del Deleite s/n, 28300 Aranjuez, Spain, via your preferred means of transport (shipping costs are payable by the customer). Payment on delivery is not accepted.

Cortefiel will refund customers with the corresponding amount within 30 days of reception of this notification pursuant to the terms and conditions given above. The return shall be made via the same method used for payment.   

My order is a gift. Can the receiver return or exchange it if they don't like it?

Yes, just like any other order. Please refer to the section entitled ‘How can I return or exchange an item purchased at spf.com?’ in these FAQs. 

How can I pay for my purchases?

To pay for your purchases, you can use your credit card (VISA, MasterCard, American Express) or debit card (Maestro), as well as PayPal.

When do I pay?

Payment must be made when placing the order; no order is definite until payment is made. The amount payable is the total obtained by adding the price of each item and the corresponding postage and packaging costs and deducting the amount corresponding to any promotions that may apply. 

Proof of payment for each order will be sent by email and may also be consulted in the section entitled ‘My account > My orders’ if you have made your purchase as a registered user.
 

My payment was not successful. What should I do?

Send an email to our Customer Service Department at springfield@spf.com and we’ll soon find out what went wrong. 

What should I do if I find out my credit card has been used fraudulently?

You should let us know as soon as possible by emailing our Customer Service Department at springfield@spf.com.

Could it happen that I don't receive an item I've purchased?

Springfield informs its customers that the number of items on sale are those estimated to be in stock at the given time; it does not intentionally give higher numbers than those actually in stock. 

Springfield will do everything in its power to supply all those items ordered by customers. However, it may be possible that in certain cases and due to causes that Springfield finds hard to control, such as human errors or IT system incidents, it is unable to provide an item or items ordered by a customer. 

  If an item is not available after an order has been placed, the user will be duly notified via email or phone. They will be entitled to a partial or full cancellation of this order.
 

How long will it take for my purchase to arrive?

Deliveries take between 2 and 3 working days once the purchase has been made. 

Where will my order be delivered?

To the address you specify, provided that it is in Europe (Eurozone only), apart from Post Office Boxes, or to the Springfield store of your choice (only available for Belgium and Luxembourg).  

In both cases you can track your orders at ‘My Account’.  
 
Home deliveries
Remember that if you wish, you can give a delivery address other than the one specified on the invoice. This is very useful if you wish to send a gift, if you spend more time at work than at home, or if you’re planning on spending some time away from your regular address.  

In-store collections (only available for Belgium and Luxembourg)
You can collect your order from the Springfield store of your choice in Belgium and Luxembourg. We are currently unable to offer a collection service in all Springfield stores. You can find out which stores offer this service during the buying process.   
If you have given a mobile phone number we can contact you on in your order, DHL, our courier, will send you a text message (SMS), informing you that your order is ready for collection at the store you selected.  
When collecting your order you must show this SMS in the store. If you have not received an SMS or gave a land line number, you can call in at the store and give the order number and the name of the person that placed the order. You must provide this information in order to receive your order.
You have 15 days in which to collect it.

How much is the postage and packaging?

Postage and packaging costs will vary in accordance with the total amount of your purchase and the delivery address. In some cases the shipping cost will be absolutely FREE depending on the amount of your purchase.

Home delivery:

In-store collection (only available in Belgium and Luxembourg):

My order hasn't arrived. What should I do?

You can track the status of your order by clicking on ‘My Account’. Here you’ll find a section called ‘my orders’, where you can see the status of each. If you have any further queries you can email our Customer Service Department at springfield@spf.com.

Will I know beforehand when my order will be arriving?

DHL, our carrier, will send a text message (SMS) to your mobile to inform you when they’ll be delivering your order 1 or 2 days in advance. 

What happens if I'm out when my order arrives?

DHL, our carrier, will send a text message (SMS) to your mobile to inform you when they’ll be delivering your order 1 or 2 days in advance. If you know you won’t be at home to take delivery, please contact them on the number included in the SMS.  

If you are unable to let them know and you are out when they try to deliver your order, DHL will leave a note saying that they called but there was nobody at home. DHL will also try to contact you again to arrange another delivery time.  

Following a second unsuccessful delivery attempt, you must contact DHL in order to find out what to do.  
 

Where can my order be delivered to?

Please read the above shipping table for the full list of countries we deliver to.

How can I benefit from the SPF club discounts?

Unfortunately, it is currently not possible to accumulate or redeem SPF money with your online purchases. In order to include the amount from your online purchases, all you have to do is visit an SPF store with the original delivery note and your Member’s Card and you accumulated balance will be updated. You have 30 days following the date of purchase in which to add your points.

In order to redeem your SPF Money, you must make a purchase at one of Springfield’s physical stores.  

We are currently working on making both options possible. Very shortly you’ll also be able to enjoy the advantages of being an SPF Club member when shopping online.  
 

I have a discount code. When can I use it?

Discount codes should be used at the check out. On entering your code, the discount will be automatically applied to your purchases. Remember that some discount codes cannot be accumulated and may cancel out other discounts you were entitled to prior to entering the code. 

Despite all this information, I still have some queries. Can I get in touch with you?

For any other queries you may have, please email the Customer Service Department at springfield@spf.com.

My order is a gift. Can I ask for it to be gift wrapped?

Yes, you can have your gift wrapped and sent directly to the person of your choice. Not only will it arrive gift wrapped, but you can also send a greeting!

Select the ‘Gift wrap’ option when entering the delivery details and add the greeting you wish to be included with the gift.  
Gift packages only include a gift receipt. This means that in order to return or exchange items at a physical Springfield store, you will have to provide the person who received the gift with the original receipt.