Exchanges and returns
There are various procedures for exchanging and returning items. Below are details of each one, including the corresponding terms and conditions.
a) Exchanges: when one item is replaced with another.
b) Returns: there are two types of returns:
1. - Those resulting from a fault or defect in the item.
2. - Those resulting from the customer’s personal decision, which shall be referred to as the return of unwanted items.
In all cases, when returning or exchanging items you must include the documents specified below:
1. - when returning items via the online store, you must fill in and enclose the document sent with the order (returns and unwanted items document).
2. - when returning items to a physical store, you must show the receipt for the corresponding items.
All unwanted items must be returned in their original packaging and condition. Notwithstanding the above, no returns or exchanges may be made on undergarments, fragrances and cosmetic, as well as those items from special collections where it is specified that no exchanges or returns will be accepted, except in the case of fault or defect.
In the case of gifts that only include the gift receipt, customers must provide proof of purchase when exchanging or returning items at a physical Springfield store.
ORDERS DELIVERED ON THE SPANISH MAINLAND AND THE BALEARIC ISLANDS:
* Exchanging or returning items to physical stores:
Terms and conditions: Exchanges or returns (including faulty and unwanted items) must be made within 30 working days following receipt of your order.
Cost: Returns and exchanges at physical stores do not entail any costs for the customer.
Procedure: Simply take the items and the original receipt you received with your order to any Springfield store.
SPF Woman items may only be exchanged and/or returned to SPF Woman or mixed stores and SPF Man items may only be returned to SPF Man or mixed stores.
Outlet items may only be exchanged or returned via the Internet by contacting our Customer Service Department, as explained below.
* Returns or exchanges made via the online store:
Terms and conditions: Requests for exchanges or returns (including faulty and unwanted items) must be made within 15 working days following receipt of your order.
Exchanges will only be accepted for different sizes and/or colours of the same reference.
Cost: Exchanging items does not entail any costs for customers. When returning unwanted items, customers are responsible for the cost of returning the product. This cost will be discounted from the original price of the item(s).
Procedure: Contact our Customer Service Department on 902 45 25 45 or email us at springfield@spf.com and we will collect your purchase from the address provided.
Cortefiel will refund customers with the corresponding amount within 30 days of reception of this notification pursuant to the terms and conditions given above. The return shall be made via the same method used for payment.
ORDERS DELIVERED TO THE CANARY ISLANDS, CEUTA OR MELILLA
* Exchanging or returning items to physical stores:
Terms and conditions: Requests for exchanges or returns (including faulty and unwanted items) must be made within 30 working days following receipt of your order.
Cost: Exchanging items does not entail any costs for customers.
Procedure: Simply take the items and the original receipt you received with your order to any Springfield store.
SPF Woman items may only be exchanged and/or returned to SPF Woman or mixed stores and SPF Man items may only be returned to SPF Man or mixed stores.
Outlet items may only be exchanged or returned via the Internet by contacting our Customer Service Department, as explained below.
* Requests for returns or exchanges made via the online store:
No exchanges may be made via the online store.
The procedure for returning items purchased via the online store is as follows:
Terms and conditions: the returns procedure must be initiated within 15 working days following receipt of your order.
Cost: The cost of returning items shall be payable by the customer.
Procedure: All unwanted items must be sent to the SPF.COM online store at Paseo del Deleite s/n, 28300 Aranjuez, Spain, via your preferred means of transport (shipping costs are payable by the customer). Payment on delivery is not accepted.
Cortefiel will refund customers with the corresponding amount within 30 days of reception of this notification pursuant to the terms and conditions given above. The return shall be made via the same method used for payment.
ORDERS DELIVERED TO PORTUGAL:
* Exchanging or returning items to physical stores:
Terms and conditions: Exchanges or returns (including faulty and unwanted items) must be made within 30 working days following receipt of your order.
Cost: Returns and exchanges at physical stores do not entail any costs for the customer.
Procedure: Simply take the items and the original receipt you received with your order to any Springfield store.
SPF Woman items may only be exchanged and/or returned to SPF Woman or mixed stores and SPF Man items may only be returned to SPF Man or mixed stores.
Outlet items may only be exchanged or returned via the Internet by contacting our Customer Service Department, as explained below.
* Returns or exchanges made via the online store:
Terms and conditions: Requests for exchanges or returns (including faulty and unwanted items) must be made within 15 working days following receipt of your order.
Exchanges will only be accepted for different sizes and/or colours of the same reference.
Cost: Exchanging items does not entail any costs for customers. When returning unwanted items, customers are responsible for the cost of returning the product. This cost will be discounted from the original price of the item(s).
Procedure: Contact our Customer Service Department , email us at springfield@spf.com and we will collect your purchase from the address provided.
Cortefiel will refund customers with the corresponding amount within 30 days of reception of this notification pursuant to the terms and conditions given above. The return shall be made via the same method used for payment.
BELGIUM, FRANCE AND LUXEMBOURG
* Exchanges or returns to physical stores:
Terms and conditions: Exchanges or returns (including faulty and unwanted items) must be made within 30 working days following receipt of your order.
Cost: Returns and exchanges at physical stores do not entail any costs for the customer.
Procedure: Simply take the items and the original delivery note to any Springfield store.
SPF Woman items may only be exchanged and/or returned to SPF Woman or mixed stores and SPF Man items may only be returned to SPF Man or mixed stores.
Outlet items may only be exchanged or returned via the Internet in accordance with the procedure explained below.
In the case of France, items may not be exchanged at the following corners: Galeries Lafayette, Nouvelles Galeries and BHV.
* Applications for returns or exchanges made via the online store:
No exchanges may be made via the online store.
The procedure for returning items purchased via the online store is as follows:
Terms and conditions: the returns procedure must be initiated within 15 working days following receipt of your order.
Cost: The cost of returning items shall be payable by the customer.
Procedure: All unwanted items must be sent to the SPF.COM online store at Paseo del Deleite s/n, 28300 Aranjuez, Spain, via your preferred means of transport (shipping costs are payable by the customer). Payment on delivery is not accepted.
Cortefiel will refund customers with the corresponding amount within 30 days of reception of this notification pursuant to the terms and conditions given above. The return shall be made via the same method used for payment.
OTHER EUROPEAN COUNTRIES:
* Returns or exchanges at physical stores:
No returns or exchanges may be made at physical stores.
* Returns or exchanges via the online store:
No exchanges may be made via the online store.
The procedure for returning items purchased via the online store is as follows:
Terms and conditions: the returns procedure must be initiated within 15 working days following receipt of your order.
Cost: The cost of returning items shall be payable by the customer.
Procedure: All unwanted items must be sent to the SPF.COM online store at Paseo del Deleite s/n, 28300 Aranjuez, Spain, via your preferred means of transport (shipping costs are payable by the customer). Payment on delivery is not accepted.
Cortefiel will refund customers with the corresponding amount within 30 days of reception of this notification pursuant to the terms and conditions given above. The return shall be made via the same method used for payment.
